Print 🖨 PDF 📄 eBook 📱As a checkout operator working in a busy supermarket, one of the issues I am faced with on a daily basis is store theft. I spend a lot of my time in the assisted checkout area where customers are able to serve themselves; this is an area where this theft is rampant. I am learning to feel through a person’s body language whether or not there is any dishonesty in the transactions they are processing. This learning is constant for me. Last year I experienced one of my regular customers (with whom I had been developing a relationship) stealing. There was a part of me that knew this had been going on but had wanted to believe otherwise. Now I had actually seen it with my own eyes, I could no longer avoid it. I plucked up the courage and followed her out of the store, asking her to come back inside. I showed her that she hadn’t yet paid for all of her goods and she began to argue with me. When it became obvious that I had all the evidence to back what I was saying she quickly moved to anger, then rage, ...